Discovering that your home has been burgled is one of the most distressing experiences a homeowner can face. It is natural to feel shocked, violated, and unsure of what to do. This step-by-step guide will help you navigate the immediate aftermath of a burglary calmly and effectively.
Step 1: Do Not Enter the Property
If you arrive home to find signs of a break-in — a broken window, damaged door, or open door — do not enter the property. The burglar may still be inside. Move to a safe distance and call the police immediately on 999.
Step 2: Call the Police
Call 999 if you believe the burglar may still be on the premises. If the burglary has clearly already taken place and the intruder has left, call 101 (the non-emergency police number). The police will attend and conduct an investigation. You will be given a crime reference number, which you will need for your insurance claim.
Step 3: Do Not Touch Anything
Until the police have attended and given you permission to enter, do not touch anything inside the property. This preserves evidence that may help identify the burglar.
Step 4: Secure Your Property
Once the police have finished, your priority is to secure your property. Call Keys4U for emergency burglary repair services, including:
- Emergency boarding-up of broken windows and doors
- Lock replacement on all affected entry points
- Door frame repair
- Security assessment and upgrade recommendations
Step 5: Contact Your Insurance Company
Notify your home insurance company as soon as possible. Have your crime reference number ready. Take photographs of all damage before any repairs are carried out, as your insurer may require evidence.
Step 6: Make a List of Stolen Items
Go through your home carefully and make a detailed list of everything that has been stolen. Include descriptions, serial numbers (if known), and estimated values. This list will be needed for both the police investigation and your insurance claim.
Step 7: Seek Emotional Support
Being burgled is a traumatic experience. Do not underestimate the emotional impact. Talk to friends, family, or a professional counsellor if you are struggling. Victim Support (0808 168 9111) provides free, confidential support to victims of crime.
Step 8: Upgrade Your Security
Once the immediate crisis has passed, take steps to prevent a repeat. Keys4U can carry out a full security assessment and recommend upgrades including better locks, CCTV, and alarm systems.
Keys4U is available 24 hours a day, 7 days a week for emergency burglary repairs. Call us on 033 3305 2993.
